Privacy Policy
Your privacy is important to us
Table of Contents
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, sign up for our newsletter, or contact us for support.
The types of information we may collect include:
- Personal Information: Name, email address, phone number, shipping and billing address
- Payment Information: Credit card details (processed securely through our payment provider)
- Account Information: Username, password, purchase history
- Communication Data: Messages you send us, support tickets, reviews
- Device Information: IP address, browser type, operating system, device identifiers
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your comments, questions, and requests
- Send promotional communications (with your consent)
- Personalize your shopping experience
- Improve our website, products, and services
- Detect and prevent fraud and abuse
- Comply with legal obligations
4. Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. These help us:
- Remember your preferences and settings
- Keep items in your shopping cart
- Understand how you use our website
- Deliver relevant advertisements
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL encryption for all data transmissions
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Limited employee access to personal data
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Data portability
To exercise these rights, please contact us using the information below.
7. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Questions About Our Privacy Policy?
If you have any questions or concerns about our privacy practices, please contact us at support@cozyvi.com or through our contact page.
Last updated: November 30, 2025